The Security Systems Company Web Site is owned and operated by The Security Systems Company Pty Ltd (ABN: 47 328 326 322) hereafter referred to as The Security Systems Company.

 

Please read this Disclaimer and Terms and Conditions prior to enquiring any services from this Web Site. These Terms and Conditions govern the use of this Web Site and the purchase of any services from it.

1. The Security Systems Company may amend these Terms and Conditions from time to time. Any amendment will be effective immediately. Your continued use of this Web Site after any amendment becomes effective constitutes an agreement by you to abide by and be bound by these Terms and Conditions, as so amended.

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2. Should you have any questions or wish to clarify the meaning of any of these terms and conditions, please contact The Security Systems Company on (03) 9100 1968 prior to enquiring for any services from this Web Site.

 

3. The Security Systems Company has the right to ask for either full payment for service call outs or a 50% deposit for new installations. Once paid, you acknowledge acceptance of these Terms and Conditions. Please note that these payments are final and non-refundable. 

 

4. The Security Systems Company uses its best efforts to maintain The Security Systems Company services but is not responsible for the results of any defects that may be found to exist in the services, or any lost profits or other consequential damages that may result from such defects. 

 

5. All Security Systems installed by The Security Systems Company are covered by the manufacturer’s warranty, generally 12 months unless otherwise stated, and a 12 month Labour warranty. If a fault with the security system occurs within 12 months from the installation date, The Security Systems Company will return to the site and cover all labour costs. If the fault is determined to be caused by either client error or damage by other parties, our current service hourly labour rate will be applied. After 12 months, labour will be charged at our current service hourly rate, regardless of whether the manufacturers’ warranty has expired or not. If the manufacturer's warranty is still valid, The Security Systems Company will liaise with the manufacturer on the clients’ behalf to replace any faulty parts. Each attendance at the clients’ premises will be charged separately when outside of the 12 month labour warranty period.

 

6. If a technician appointment is booked by the client who then is not present or does not have an alternative representative to provide access to the property when our technicians arrive, this will be deemed a missed appointment. A rebooking fee will be applied to reschedule the missed appointment. This is applicable for installation, service or warranty appointments. 

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7. The Security Systems Company will provide licensed service technicians on an hourly rate or pre agreed quotation for services. Our service rate does not guarantee a positive result. We will endeavour to remedy any fault present. As some issues may be difficult to diagnose, an underlying equipment fault may not present while we are on site, we are not able to control the outcome of each visit. If further visits are required, these will be charged at the same rate and on the same basis.

8. The Security Systems Company subcontractors and employees will in no event be liable to any person or entity for any direct, indirect, consequential, incidental or other damages under any theory of law for any errors in the information on this Web Site, or for the use of any information available on this Web Site, including without limitation, damages for lost profits, business, data, or damage to your computer systems, even if you have advised The Security Systems Company of the possibility of such damages.

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9. In no case shall The Security Systems Company or any of its contractors or employees be liable for any damages whatsoever, including direct, special, indirect or consequential damages, resulting from or in connection with the access to or use of this Web Site or the use and dissemination of information contained therein.

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10. This Web Site may contain inaccuracies or typographical errors that will be corrected as they are discovered at The Security Systems Company's sole discretion. Also, the information contained on this Site is periodically updated, The Security Systems Company reserves the right at any time and without notice to make modifications, improvements and/or changes to the information, these conditions, names, images, pictures, logos and icons or the products and services referred to on this Web Site.

 

11. The World Wide Web is maintained independently at countless sites around the world. From time to time, other Web Sites may be accessed from links on the The Security Systems Company Website. The information, names, images, pictures, logos and icons that may be accessed through links from this Web Site may originate outside the boundaries of the Web Site. Therefore, The Security Systems Company excludes any obligation or responsibility regarding any content derived, obtained, accessed within, through or outside the The Security Systems Company Website.

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12. Whilst The Security Systems Company makes all reasonable attempts to exclude viruses from this Web Site, it cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information from this Web Site.

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13. You agree to neither disturb the normal operation of this Website nor infringe the integrity of this Web Site by hacking, altering the information contained in this Web Site, prevent or limit access to this Web Site to other users, or otherwise.

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14.1 When your Security System is professionally monitored by The Security Systems Company, you are required to provide a minimum of 30 days written notice to cancel this service. This may be emailed to accounts@thessc.com.au. If a contract for this service is in place, you will be required to payout the remaining balance of the contract unless you are transferring the service to either a new owner or a new location.

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14.2 When your Security System is professionally monitored by The Security Systems Company, we reserve the right to place your service on hold/ or disconnect the service for over due bills greater than 30 days past its due date. The Security Systems Company will notify via email and/or phone it's clients for outstanding invoices for services rendered with regards to site monitoring monthly service fees.

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14.3 For client accounts with current outstanding invoices for services completed or part there of, The Security Systems Company maintains the right to refuse the request for further works until the current accounts are settled.

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15. The Customer warrants that the building or site at the Premises is safe, free from structural defects and asbestos, and is fit for the purposes of installing the System.

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16. The Customer must fix any defects at the Premises before arranging for the Company to install the System.

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17. In the event where there is damage caused to the roof tiles of the Premises due to an act of negligence by the Company or its contractors, the Company’s liability shall only be limited to repairing the damage, and does not extend to procuring the exact tiles as the damaged roof tiles for the Customer.

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18. If a defect, a structural defect or asbestos is found and prevents the installation or job proceeding on the booked day, a fee for the time allocated to the job will apply. 

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19. Misleading or false information that causes a re-attendance, cancellation etc will incur a fee.

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20. Please review all content within the quote prior to proceeding. While The Security Systems Company endeavours to accurately quote all projects, It is the responsibility of the client to double-check all equipment models, quantities and specifications provided within the quote against the site requirements to maintain maximum accuracy.

 

21. All data provided by you to The Security Systems Company will be considered as confidential information and will not be disclosed by The Security Systems Company to any third party except as may be required for the provision of the The Security Systems Company services.

 

22. These terms and this disclaimer and any claim based on the use of information from this Web Site shall be governed by the laws of Victoria and the parties submit to the exclusive jurisdiction of the courts of Victoria.

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23. Price changes over time may occur due to various factors such as inflation, market conditions, or changes in the cost of production. The specific terms and conditions regarding price changes will be outlined in the agreement or contract between the parties involved. These terms may include provisions for periodic price adjustments based on factors such as the Consumer Price Index (CPI) or other relevant economic indicators. Any changes to prices will be communicated via email correspondence.

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25. For exclusive offers and promotions by The Security Systems Company, specifically no obligation install of dialer units, The Security Systems Company retains the right of ownership of dialer modules used for such promotions. If the client discontinues services of professional security monitoring at any time, for any reason, where the dialer unit has been supplied and installed at no cost by The Security Systems Company, we reserve the right to collect and retain the dialer unit that is registered specifically to The Security Systems Company unless purchased by the client.